HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received, and we try to respond as promptly as possible. We mostly reply within a few hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs.
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are within 1 business day of you placing your order. Most packages are prepared within 24 hours.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package will be shipped out within 24 hours of you placing the order, and you will receive an email with the tracking number soon after.
OUT OF STOCK/BACKORDERED ITEMS:
If any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
ADDRESS CHANGES:
Our warehouse staff are super quick, so if you notice an error, please email us ASAP with your name and order number so we can try to catch your package before it departs.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally and to almost all countries. You will receive your shipment 5-25 days after the order is shipped. All orders are shipped out within 1 business day.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologise that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, please contact us.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged, please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 28 days prior to the delivery of your order so make sure to contact us within that time frame. For assistance please either use the Contact Us tab or email us at support@watchcache.com.